Contact Support

The 1ClickImpact team is here to help with setup, troubleshooting, custom requests, or any questions about the app.

Get in touch

Response time is usually within a few hours during business days.

What the team can help with

• Free widget setup — The team will help configure and position widgets on your storefront at no cost
• Custom email design — Get a branded impact confirmation email designed for your store, free of charge
• Troubleshooting — Help diagnosing issues with impact triggers, widgets, or billing
• Custom integrations — Guidance on using the API or connecting with third-party tools
• General questions — Anything about how 1ClickImpact works or how to get the most out of it

Collaborator access

For hands-on help, you can grant the 1ClickImpact team collaborator access to your Shopify store. This allows the team to directly configure widgets, review your theme setup, and troubleshoot issues in your store's admin.

To grant collaborator access, go to Settings then Users and permissions in your Shopify admin and send an invite to contact@1clickimpact.com.